Comprehensive Care For All Life Stages

  

Main Office:                                                Satellite Office:                       

Telephone: 231-935-0630                             Telephone: 231-352-2379        

Toll Free: 800-341-8826                                Paul Oliver Memorial Hospital    

10161 East Pickwick Court Suite C                 224 Park Avenue                     

Traverse City, MI 49684                                  Frankfort, MI 49635        

          

YOUR FIRST VISIT:

Please allow about two hours for your first visit to Bay Eye Associates.    A comprehensive exam includes extensive history taking, testing, and will typically include dilating the pupils to allow the doctor a full view of the back of the eye.  The dilating drops will cause temporary blurred vision and light sensitivity for approximately three hours.  This could impact your driving ability, so you may wish to make other driving arrangements and bring sunglasses with you.

For your visit, please bring the following:

bulletGlasses that provide you your best vision--whether or not you wear them!
bulletCompleted history and registration forms that we will mail to you prior to your appointment.  Bring these forms with you--do not mail them to the office.
bulletIf, for some reason, you did not receive our information packet by mail prior to your visit--please arrive a few minutes early to allow time for the paper work.
bulletIf you are a contact lens wearer, please wear your contacts, or bring them with you.  If you do not have any lenses available, bring all contact lens records with you.
bulletAll medical insurance cards and necessary referral forms.

If you need new lenses in your glasses or contact lenses to improve your vision, a prescription will be given to you at the end of your appointment.  Our Optical Department will be happy to help you with this, or you may take the prescription to the optician of your choice.

 

IF YOU HAVE AN EMERGENCY:

WHEN THE CLINIC IS CLOSED:

bulletCall Munson Medical Center  -  935-5000.  You will be seen by the ophthalmologist on call.

WHEN THE CLINIC IS OPEN:

bulletCall Bay Eye Associates  -  935-0630. 
bulletAll emergency calls are referred to the first available Ophthalmic Technician, who will either return the call promptly or speak to the patient immediately. 

Your phone calls are important to us.  You do not connect to a complicated automated phone directory when you dial Bay Eye Associates.  A "real person" answers the phone and directs your call appropriately.

bulletIf you have a non-emergency medical problem, your message will be given to one of the Ophthalmic Technicians.  They return phone calls around 12:30 and again at 4:30.  Occasionally, if they have time between patients, your call may be returned at other times.

 

BILLING POLICIES

We are participating providers with Medicare, Michigan Blue Cross/Blue Shield, and Priority Health.  Insurance will be filed for all visits with a medical diagnosis unless you request otherwise.  Payment of deductible and coinsurance amounts are expected at the time of service.   Receipts will be given for reimbursement, if needed.    

Insurance coverage for an eye exam can be confusing because there are two types of insurance: medical insurance and vision insurance.

bulletHealth insurance:   usually covers eye exams for patients with diabetes, glaucoma, cataracts, or other medical diagnoses that deal directly with the eyes. 
bulletVision insurance:    usually pays for a vision exam and eyeglasses or contact lenses needed to correct vision if the patient is eligible.  Many of our patients have both health and medical insurance and our office will bill each separately for the appropriate professional services.  There still may be co-pays or deductibles or non-covered services due after insurance has been billed.  These are the patient's responsibility.

We encourage you to be familiar with the terms of your insurance coverage.  Some procedures are considered "non-covered" by many insurance carriers.  Although a "refraction" is a necessary test done to determine if glasses or contact lenses could improve your vision, it is a non-covered service under Medicare and therefore, is entered as a separate charge and is payable by the patient.  

If you have any questions concerning your insurance, our business office staff will be happy to assist you in any way.